WHAT IS PEAK PAY?
It’s an extra amount you earn per delivery as long as you adhere to the peak pay guidelines.
It’s a way for DooDash to get more drivers on the road in zones that are busy. When you look at your region’s map, you’ll see zones that will have “+$2 or some other amount. That’s peak pay.
WHERE CAN I FIND THE QUALIFICATIONS?
When peak pay starts, click on the top left menu. It’ll state the requirements. Typical requirements state that you must complete at least two deliveries and have an acceptance rate of 80% or higher during the peak pay period.
As a tip, always screenshot the peak pay requirements just in case you run into an issue with your pay.
DO I AUTOMATICALLY GET PEAK PAY? WHAT IF I’M ALREADY DASHING BEFORE IT STARTS?
Yes, you’ll automatically get peak pay. If peak pay starts at 5pm, and you started dashing at 1pm, you’ll get getting peak pay on every completed delivery starting at 5pm (as long as you adhere to the acceptance requirements.)
CAN I END MY DASH EARLY AND KEEP PEAK PAY?
Yes. Let’s say peak pay is from 4:30 to 7:30. You can start dashing at, for example, 5pm, take 2 orders, then end your dash. You keep the peak pay.
DO I NEED AN OVERALL ACCEPTANCE RATE OF 80% TO GET PEAK PAY?
No, you only need to maintain the acceptance rate during the peak pay times. As an example, let’s say peak pay starts at 4:30 and runs through 7:30 but you started dashing at 2pm. You can decline as many orders as you like from 2pm to 4:29.
As soon as 4:30 hits, only then does it matter that you maintain 80% and only until 7:30. After 7:30 you can continue dashing and decline as many orders as you like. You’ll still receive peak as long as your acceptance rate was 80% or higher between 4:30 and 7:30.
CAN I UNASSIGN ORDERS AND STILL GET PEAK PAY?
If peak pay has an 80% requirement, it means you must accept and complete 80% of your orders. As an example, let’s say you accepted 4 orders but unassigned 2 of them. You would not qualify.
However, if you took 10 orders, completed 8 but unassigned 2, then you would qualify.
Make sure you run the correct math if you didn’t end up getting peak pay. If the qualification was 80% and you declined 2 out of 5 orders, that’s 60%.
WHAT IF THE CUSTOMER CANCELS, RED CARD DECLINES OR THE RESTAURANT IS CLOSED?
You are not penalized for anything outside of your control. If the customer cancels, DoorDash cancels or the restaurant is closed, that does not count against your completion rate.
Make sure you go through the proper steps. As an example, if you show up and the restaurant is closed, you need to go into the app, click help, then choose “restaurant is closed.” If you click “unassign” by mistake, then it’ll count against you.
WHAT IF THE CUSTOMER ISN’T AVAILABLE?
If the customer isn’t available, that will not affect your acceptance rate, but you have to follow the proper steps. You need to click help, then customer not available. A countdown timer will start. When it ends, you can keep the food and it won’t count against you.
DOES DECLINING STACKED ORDERS COUNT AGAINST MY ACCEPTANCE RATE?
Yes. If you’ve already accepted an order, then receive another stacked order, declining will impact your acceptance rate overall, and for peak pay.
WHAT IF AN OFFER IS A FAR DISTANCE?
You need to meet the acceptant rate requirements, regardless of distance. For example, if you’ve completed three orders and the fourth order is a 12 mile drive, you’ll have to decide if you want to accept it, or decline and risk not qualifying for peak pay.
MULTIPLE PEAK PAY OFFERS
From time to time you may see increased peak pay offers but with different time parameters. As an example, it might state $2 peak pay from 4:30 – 7:30 but $1 peak pay from 5:00-7:00. That means from 4:30 to 5:00 you’ll receive $2 but from 5:00 – 7:00 you’ll receive a total of $3.
DO I HAVE TO COMPLETE ALL ORDERS BY THE TIME PEAK PAY ENDS?
No. Peak pay counts for all orders accepted during peak pay hours, down to the exact minute. As an example, if peak pay starts at 5pm and you accept an order at 4:59, it won’t count. However, it doesn’t matter when an order is completed. If peak pay ends at 8pm, you can take an order exactly at 8pm and you’ll receive peak pay.
WHAT IF I TAKE A DELIVERY THAT’S OUTSIDE OF MY ZONE?
You will earn the peak pay stated for the zone where you started your dash. If you end up taking deliveries that pull you out of your zone, you’ll still earn peak pay for your zone for every qualified order, regardless of where you end up.
As an example, let’s say your zone has $2 peak pay but the zone next to you is offering $3. If you start in your zone, you’ll receive $2, even if you get pulled into the next zone. You will not receive $3. If you want to receive $3, then you have to start your Dash in that zone.
I’M DASHING BUT DON’T SEE MY PEAK PAY AFTER I COMPLETE A DELIVERY
You won’t see peak pay until you end your dash. After you finish your dash, go into your earnings tab, then into earning for that dash and you’ll see it under additional earnings. If you don’t see your peak pay but feel you qualified for it, contact support.
SCHEDULE OF PEAK PAYS
Click bell icon in your app and there might be a schedule of peak pay times for your region.
SCREENSHOT ALL OF YOUR DELIVERIES
Get into a habit of taking a screenshot of every delivery. Don’t screenshot the offer, since that’s not proof you accepted it. Take a screenshot after you accept the offer.
SPECIAL PEAK PAY TIP IF IT’S SLAMMED BUSY
If your area is extremely busy and you plan on ending your dash, it’s very possible that another order pops up quickly after you close out your delivery.
I prep myself to be very fast. I’m prepared to end my delivery, then as fast as I can, tap the menu and tap “end dash.” If you don’t do that fast enough, and you get another order, it could mess up your acceptance rate for peak pay.